Grievance Portal
(गुनासो दर्ता पोर्टल )

 

Address: Everest Bank Ltd.,
Head Office,
Lazimpat,Kathmandu

Phone: +977 01 - 5970118

Email: customercare@ebl.com.np

Website https://everestbankltd.com/

    Bank’s Fair Treatment and Customer Care Policy

       Bank has Fair Treatment and Customer Care Policy considering followings :

  • Provisions for rewards or actions against staff for fair or unfair treatment of customers.
  • Capacity-building programs to train employees on fair treatment principles.
  • Management monitoring and enforce fair customer practices.
  • Research on fair treatment to improve service quality.

    Please go through the below information for complaint lodging (गुनासो दर्ताको लागि कृपया तलको जानकारी हेर्नुहोस्) :

  • First of all , a complaint has to be lodged with required information / details (सर्वप्रथम ,आवश्यक जानकारी विवरण सहित गुनासो दर्ता गर्नुपर्छ )
  • Complaint registration information and tracking no. will be received via email (गुनासो दर्ताको जानकारी र ट्र्याकिङ नम्बर ,ईमेल मार्फत प्राप्त गर्न सकिनेछ )
  • The status of the complaint lodged can be known by tracking no.(ट्र्याकिङ नम्बरबाट दर्ता भएको गुनासोको स्थिती थाहा पाउन सकिनेछ)